Privacy Policy | Mypetz Online Pet Store
Privacy Policy

CNA Innovative Solutions believes highly in protecting user privacy, which is why a separate Privacy Policy has been created in order to explain in detail how we collect, manage, process, secure, and store your private information. Please refer to CNA Innovative Solutions’ privacy policy, incorporated by reference herein, that is posted on the Website/Mobile Application.

Terms of Offer

This Website/Mobile Application offers for sale a certain set of products and services (hereinafter referred to as ‘Products & Services’). By placing an order through this Website/Mobile Application , you agree to the terms set forth in this Agreement.

Customer Solicitation

Unless you notify our third party call center representatives or direct CNA Innovative Solutions’ sales representatives, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from CNA Innovative Solutions and its designated in house or third party call team(s).

Opt Out Procedure:
We provide 3 easy ways to opt out of future solicitations –

  1. You may use the opt out link found in any email solicitation that you may receive.
  2. You may also choose to opt out, via sending your email address to care@mypetz.in.
  3. You may send a written remove request to CNA Innovative Solutions sales representatives, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from CNA Innovative Solutions at care@mypetz.in.
Proprietary Rights

CNA Innovative Solutions has proprietary rights and trade secrets in the process of setting up this platform in the form of Trade mark and or any other intellectual property rights . You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by CNA Innovative Solutions. CNA Innovative Solutions also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Taxes

If you purchase any item and obtain any payable services, you will be responsible for paying the applicable taxes (GST) as per law governed by the state and or central Government.

Content, Intellectual Property, Third Party Links

In addition to making it available, this Website/Mobile Application also offers information and marketing materials. This Website/Mobile Application also offers information, both directly and through indirect links to third-party website/Mobile Applications, about (kind of information). CNA Innovative Solutions does not always create the information offered on this Website/Mobile Application ; instead the information is often gathered from other sources. To the extent that CNA Innovative Solutions does create the content on this Website/Mobile Application , such content is protected by intellectual property laws of India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website/Mobile Application is for personal, non-commercial use. Any links to third-party website/Mobile Applications are provided solely as a convenience to you. CNA Innovative Solutions does not endorse the contents on any such third-party website/Mobile Application s. CNA Innovative Solutions is not responsible for the content of or any damage that may result from your access to or reliance on these third-party website/Mobile Application s. If you link to third-party website/Mobile Applications, you do so at your own risk.

Use of Website/Mobile Application :

CNA Innovative Solutions is not responsible for any damages resulting from use of this website/Mobile Application by anyone. You will not use the Website/Mobile Application for illegal purposes.

Any user will –

  • abide by all applicable local, state, national, and international laws and regulations in your use of the Website/Mobile Application (including laws regarding intellectual property),
  • not interfere with or disrupt the use and enjoyment of the Website/Mobile Application by other users,
  • not resell material on the Website/Mobile Application ,
  • not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and
  • not defame, harass, abuse, or disrupt other users of the Website/Mobile Application .
License

By using this Website/Mobile Application , you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website/Mobile Application in connection with your normal, non-commercial use of the Website/Mobile Application . You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from CNA Innovative Solutions or the applicable third party (if third party content is at issue).

Blogs

CNA Innovative Solutions may provide various open communication tools on our website/Mobile Application , such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally CNA Innovative Solutions does not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website/Mobile Application , then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

  • is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
  • infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  • contains any type of unauthorized or unsolicited advertising;
  • impersonates any person or entity, including mypetz.in/CNA Innovative Solutions employees or representatives.

CNA Innovative Solutions has the right at its sole discretion to remove any content that, it feels in its judgment does not comply with this user Agreement, along with any content that CNA Innovative Solutions feels is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. CNA Innovative Solutions is not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against CNA Innovative Solutions.

CNA Innovative Solutions does not assume any liability for any content posted by you or any other 3rd party users of our website/Mobile Application . However, any content posted by you using any open communication tools on our website/Mobile Application , provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of CNA Innovative Solutions , and as such, gives CNA Innovative Solutions a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as it sees to be fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of CNA Innovative Solutions’ registration process is covered by its Privacy Policy.

You agree to indemnify and hold harmless www.mypetz.in a digital property of CNA Innovative Solutions and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this user Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. CNA Innovative Solutions reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this user Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Posting

By posting, storing, or transmitting any content on the Website/Mobile Application , you hereby grant CNA Innovative Solutions a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. CNA Innovative Solutions does not have the ability to control the nature of the user-generated content offered through the Website/Mobile Application . You are solely responsible for your interactions with other users of the Website/Mobile Application and any content you post. CNA Innovative Solutions is not liable for any damage or harm resulting from any posts by or interactions between users. CNA Innovative Solutions reserves the right, but has no obligation, to monitor interactions between and among users of the Website/Mobile Application and to remove any content CNA Innovative Solutions deems objectionable, in CNA Innovative Solutions’ sole discretion.

Disclaimer of Warranties

Your use of this website/Mobile Application and/or are at your sole risk. The website/Mobile Application and are offered on an “as is” and “as available” basis. CNA Innovative Solutions expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the or website/Mobile Application content, or any reliance upon or use of the website/Mobile Application content or (include trial)Without limiting the generality of the foregoing, CNA Innovative Solutions makes no warranty:

  • that the information provided on this website/Mobile Application is accurate, reliable, complete, or timely.
  • that the links to third-party website/Mobile Applications are to information that is accurate, reliable, complete, or timely.
  • no advice or information, whether oral or written, obtained by you from this website/Mobile Application will create any warranty not expressly stated herein
  • as to the results that may be obtained from the use of the products or that defects in products will be corrected.
  • regarding any purchased or obtained through the website/Mobile Application .

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Limitation Of Liability

CNA Innovative Solutions’ entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website/Mobile Application content and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling charges, for purchased via this website/Mobile Application .CNA Innovative Solutions will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement &/or in any manner, including liabilities resulting from:

  • the use or the inability to use the website/Mobile Application content ;
  • the cost of procuring substitute content ;
  • any information obtained / purchased or transactions entered into through the website/Mobile Application ; or
  • any lost profits you allege.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you conjunction with the Limitation of Liability as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of www.mypetz.in/ CNA Innovative Solutions will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources , or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Indemnification:

You will release, indemnify, defend and hold harmless CNA Innovative Solutions and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of

  • this Agreement or the breach of your warranties, representations and obligations under this Agreement;
  • the Website/Mobile Application content or your use of the Website/Mobile Application content;
  • the or your use of the (including Trial );
  • any intellectual property or other proprietary right of any person or entity;
  • your violation of any provision of this Agreement; or
  • any information or data you supplied to CNA Innovative Solutions .

When CNA Innovative Solutions is threatened with suit or sued by a third party, it may seek written assurances from you concerning your promise to indemnify CNA Innovative Solutions; your failure to provide such assurances may be considered by CNA Innovative Solutions to be a material breach of this Agreement. CNA Innovative Solutions will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website/Mobile Application content / , with the counsel of CNA Innovative Solutions’ choice at its expense. CNA Innovative Solutions will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend CNA Innovative Solutions against any claim, but you must receive CNA Innovative Solutions’ prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website/Mobile Application.

Copyrights / Trademarks

All content and materials available on www.mypetz.in, including but not limited to text, graphics, website/Mobile Application name, code, images and logos are the intellectual property of CNA Innovative Solutions and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by CNA Innovative Solutions .

Agreement To Be Bound

By using this website/mobile application or ordering , you acknowledge that you have read and agree to be bound by this agreement and all terms and conditions on this website/mobile application .
General Clause:

  • Force Majeure: CNA Innovative Solutions will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.
  • Cessation of Operation: CNA Innovative Solutions may at any time, in its sole discretion and without advance notice to you, cease operation of the Website/Mobile Application and distribution of the product & services.
  • Entire Agreement: This Agreement comprises the entire agreement between you and CNA Innovative Solutions and supersedes any prior agreements pertaining to the subject matter contained herein.
Governing Law

This website/Mobile Application is controlled by CNA Innovative Solutions from our offices located in the state of Karnataka, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Karnataka, India, by accessing our website/Mobile Application , you agree that the statutes and laws of Karnataka, India, without regard to its conflict of law principles to the contrary and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website/Mobile Application and the purchase of any through this site.

Effect of Waiver:

The failure of CNA Innovative Solutions to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and the other provisions of this Agreement remain in full force and effect.

Governing Law/Jurisdiction:

This Website/Mobile Application originates from BANGALORE, Karnataka, India. This Agreement will be governed by the laws of the State of Karnataka, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Karnataka, India without regard to its conflict of law principles to the contrary. This Agreement will be governed by the laws of the State of Karnataka, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Karnataka, India without regard to its conflict of law principles to the contrary. Neither you nor or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Karnataka, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Karnataka, India. By using this Website/Mobile Application or ordering , you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

This website/Mobile Application is controlled by CNA Innovative Solutions from our offices located in the state of Karnataka, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Karnataka, India, by accessing our website/Mobile Application , you agree that the statutes and laws of Karnataka, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website/Mobile Application and the purchase of any through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the courts having jurisdiction over such issue, located in Karnataka, India. You hereby agree to judgement passed by such courts and waive any right to jurisdictional, venue, or inconvenient forum objections to such courts.

Statute of Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website/Mobile Application or this Agreement must be filed within one (1) year after such claim or cause of action arose else be forever barred.

Waiver of Class Action Rights:

By entering into this agreement, you hereby irrevocably waive any right you may have to join claim with those of others in the form of a class action or similar procedural device. Any claims arising out of or relating to or in connection with this agreement must be asserted individually.

Termination

CNA Innovative Solutions reserves the right to terminate your access to the Website/Mobile Application if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website/Mobile Application and CNA Innovative Solutions may, in its sole discretion and without advance notice to you, cancel any outstanding orders for . If your access to the Website/Mobile Application is terminated, CNA Innovative Solutions reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website/Mobile Application . This Agreement will survive indefinitely unless and until CNA Innovative Solutions chooses, in its sole discretion and without advance notice to you, to terminate it.

Domestic Use

CNA Innovative Solutions makes no representation that the Website/Mobile Application or are appropriate or available for use in locations outside India. Users who access the Website/Mobile Application from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Cancellation And Refund

We accept the cancellations & returns of the product in following scenarios: damaged product packaging, wrong product delivery, expired product. If you have any additional concerns and need to initiate the return, do contact us via customer support between 9:00 a.m. and 7:00 p.m. IST or email us at care@mypetz.in. In normal circumstances, the refund against any return products is initiated on receipt of the returned item by the representative of CNA Innovative Solutions and the refund amount gets credited to the customer’s account in 3-5 working days after that

Guarantee

Unless otherwise expressed, CNA Innovative Solutions & www.mypetz.in expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness of content / for a particular purpose and non-infringement.
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Assignment

You may not assign your rights and obligations under this Agreement to anyone. CNA Innovative Solutions may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
By using this website/mobile application or ordering from this website/mobile application you agree to be bound by all of the terms and conditions of this agreement.

Refund policy for Vet Consultation Customers

In the event of the Vet Practitioner not able to attend the consultation on time post the successful booking of an appointment, MyPetz shall provide a complete refund to the customer. If the cancellation is due to the delay in response from the customer within 20 minutes of starting a consultation, then no refund will be issued against the consultation by MyPetz.
Incase of any queries you can contact us at – care@mypetz.in or +91-9886502121

Vet Consultation Disclaimers

The Consultation provided by the on boarded vet partner in the Mypetz platform is intended for general health checkup purposes only and is not meant to be used in emergencies/serious life threatening health conditions requiring physical consultation. It is the sole responsibility of the User, to book a follow up appointment for online/physical examination and in-person consultation with any Vet practitioner of choice. Mypetz’s Vet Consultation feature is being made available to customers only to assist them to obtain consultation from Vet Practitioners and platform is not liable to any advice provided by the Vet practitioner.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
CNA INNOVATIVE SOLUTIONS – care@mypetz.in